Returns policy

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Exchange policy

We offer a 30-day exchange (currently extended to 60 days). Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Please note: For hygiene reasons we cannot accept returns or refund on any earrings. We also do not offer any refunds on any personalised/engravable products or perfume.

If you want to exchange for a different product entirely, you may need to pay the difference.

We're confident our premium curated product selection will meet or exceed your expectations but if you have any issues - please contact our support team at and we will respond within 24 hours to assist you.

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